Frequently Asked Questions
Do you need access to my Google account?No. You simple add us as a manager to your Google Business Profile.
Are your responses HIPAA compliant?We follow strict guidelines to ensure responses do not disclose or confirm protected health information.
Why do you focus only on Google?Google reviews are the most visible reviews for most healthcare practices. Since they appear directly in Google Search and Maps, they have the biggest influence on patient decisions. We focus exclusively on Google to maximize results instead of dividing attention across multiple platforms.
Yes. We respond professionally and escalate serious concerns to your team.
Can you handle negative reviews?Are you able to respond to reviews in different languages?Yes. We are able to read and respond to reviews in both English and Spanish.
How will I be contacted for escalations?Escalations will be provided via email but communication can be done via text message or phone as well.